Terms & Conditions
Last updated: January 2026
1 Order Process
- All orders must be initiated through an official ticket.
- Customers are required to clearly describe their request when opening a ticket.
- Failure to provide sufficient details may delay your order.
2 Pricing & Payment
- Pricing is determined after discussion and completion of a required form.
- Full payment must be made upfront before any work begins.
- We do not accept partial payments or payment plans.
3 Communication
- Customers are expected to remain responsive throughout the order process.
- Opening a ticket and failing to respond may result in penalties or refusal of future service.
- Excessive or unnecessary messaging, including spam or repeated pings, may delay your order.
4 Service Availability
- Response times may vary depending on workload, time of day, or availability.
- Delays may occur if we are busy or offline (e.g., sleeping or handling other orders).
5 Refund Policy
- All payments are final.
- We do not offer refunds under any circumstances.
6 Purchase Commitment
- Only open a ticket if you are ready to proceed with a purchase.
- Opening tickets without intent to buy may result in restricted access to services.
7 Conduct
- Respectful and professional behavior is required at all times.
- We reserve the right to refuse service to anyone for misconduct or violation of these terms.